Interoperability and Integrations in the Microsoft Business Central Ecosystem
Explore how Microsoft tools like Business Central and Power Platform leverage interoperability and i...
Alexander Sbaite
September 21st | 4 min read
In the competitive world of foodservice distribution, exceptional customer service is not just a luxury – it is a vital component for survival. With restaurants operating on tight margins, any disruptions to their daily operations can have severe consequences.
In food service distribution, the alignment between sales orders and operational delivery holds crucial importance. The ability to deliver on time, in full, and at a reasonable cost serves as a key success factor. One might assume that integrating your Enterprise Resource Planning (ERP), Transportation Management System (TMS), and Warehouse Management System (WMS) automatically ensures efficient fulfillment and high service levels. However, this assumption is not always accurate.
From an operations perspective, the TMS plans routes and truck loads based on confirmed orders entered past the established cut-off time. This information is then communicated to the WMS, triggering the picking process accordingly. At first glance, this appears to complete the loop. Any exceptions that arise are managed on the spot, with a focus on balancing costs and meeting customer expectations.
When our sales team implemented Salesforce, I initially believed it would merely enhance their selling capabilities. However, Salesforce exceeded my expectations by providing sales reps and customer service agents with clear visibility into operations. This led to improved agility and alignment in order tracking, better confirmation of delivery dates, and stricter management of cut-off times.
Salesforce has played a pivotal role in optimizing our sales by leveraging real-time data on incoming product supplies, types, and shelf life. We effectively managed products that required frequent offloading, such as vegetables or fresh meat, ensuring freshness and minimizing waste. By utilizing Salesforce’s instant promotions feature, our sales team achieved impressive results. This optimization strategy not only improved our inventory flow but also enhanced pricing and promotions management, resulting in increased growth and profitability.
The visibility of sales, service, and operational performance facilitated strategic internal discussions, improved contract negotiations, and fostered better relationships with our product and service providers. Better planning and agility allowed our operations to achieve service levels we had been striving for years to reach with limited success.
In conclusion, Salesforce has proven to be more than just a tool to support our sales and service teams. It’s an orchestration platform for order processing that defines how service can and will be delivered to our clients.
For more information about how Salesforce and LIDD can transform your business operations, get in touch with a LIDD expert today.
Learn More about Salesforce Solutions
Explore how Microsoft tools like Business Central and Power Platform leverage interoperability and i...
Take a page out of Marc's playbook as he shares his practical approach to evaluating where and when...
AMRs have emerged as a rapidly growing solution for the automation of logistics processes. In this b...
Simon keeps it simple and calls out whether voice picking is worth the investment in warehouse techn...
Research indicates that proper illumination significantly influences warehouse operations. Explore v...
Discover the advantages of mobile racking systems in maximizing warehouse efficiency. Learn how they...
Chris Hagle explores how heat maps provide valuable insights into inventory visibility, optimal layo...
창고관리시스템(WMS)의 오픈은 기업이 새롭게 구현된 시스템을 사용하여 물류센터 운영을 간소화할 수 있게 하는 필수적인 전환 단계입니다.
Join Marc for detailed explanation of warehouse aisles and how they can be leveraged to optimize you...
Forklifts pose inherent risks such as collisions, tip-overs, and limited visibility. Discover practi...
Can a supply chain be efficient & responsive? The answer to this is yes. Discover how LIDD designed...
Explore how Microsoft Fabric and Power Platform can revolutionize supply chain management with AI mo...
In this blog post, Mathieu Galipeau discusses the power of API integration for seamless data exchang...
Simon keeps it simple and breaks down the pros and cons of gamification in your warehouse. Discover...
Chris Hagle shares how the "5S Methodology" can help supply chain leaders create a framework to prio...
Chris Hagle shares insights on why it's essential to measure the performance of labor in your supply...
Material handling plays a vital role in the success of any supply chain management strategy. From th...
Delve into the obstacles hindering the widespread adoption of automation in warehouses, including ch...
As the business landscape continues to evolve, many companies find themselves at a crossroads, consi...
Jeff Hamilton shares his valuable insights from working on-site with a California-based food distrib...
In this blog post, Mathieu Galipeau shares insights into the latest advancements in AI integration f...
Microsoft Dynamics 커뮤니티 서밋 1일차 간담회에 참석한 Mathieu Galipeau가 현대 비즈니스의 관점에서 AI 연동의 양상을 살펴보고 마이크로소프트 365의...
Learn why finding the right implementation partner is crucial to ERP success. Gain insights from ind...
In this blog post, Chris Hagle shares his expertise and explores operational alignment by examining...
Though it has existed for at least twenty years by now, e-commerce continues to force innovation in...
Capacity is one of the most fundamental concepts in a warehouse’s design. But what does capacity tru...