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Salesforce
Rely on LIDD, a leading Salesforce partner, to
revolutionize your customer experience with supply
chain-driven solutions.
Take your customer experience to the next level with LIDD’s Salesforce expertise and advisory.
At LIDD, we go beyond the traditional approach to Salesforce implementation, integration, and optimization. With our years of consulting experience and in-depth understanding of Salesforce, our team of seasoned experts combine deep Salesforce knowledge with supply chain expertise to help you maximize the potential of your people, processes and technologies, driving transformative business growth.
We design, deploy, integrate, and support Salesforce applications.
Salesforce Architecture
We analyze your business requirements to deliver a tailored Salesforce solution that integrates with your existing business processes, ensuring a smooth and efficient Salesforce deployment.
End-to-End Integration
We seamlessly and securely connect Salesforce with your existing systems and third-party applications to streamline data flow and improve cross-functional visibility.
Platform Customization
We can design and customize your platform’s functionality, workflows, and user interface, providing a personalized experience that enhances efficiency and user adoption.
Data Migration
Moving your data to Salesforce? Trust our team to handle the migration process efficiently and securely. We ensure data accuracy and integrity, minimizing disruptions to your business operations.
Tailored Training
Our Salesforce training, covers everything from basic navigation to advanced functionalities. We focus on training super users during the configuration phase, encouraging a sense of ownership and active investment in your solution.
Ongoing Support
We provide ongoing support and maintenance to ensure your Salesforce solution continues to operate at peak performance and grow with your business.
Assessment & Roadmaps
Our objective, requirement-driven assessment process directly addresses your organization’s most significant challenges, providing a clear blueprint to ROI. We ensure your Salesforce solution incorporates best practices, with multi-phase scopes to prioritize investments, address pain points, and align performance management effectively.
Project Management
With a strong emphasis on relationship management and sales acumen, our project management services are responsible for the successful implementation and management of your CRM solutions.
Gain a
Competitive Edge.
With deep expertise in supply chain dynamics, we specialize in driving customer experience (CX) transformation by aligning Salesforce solutions with your operations, accelerating innovation and driving business growth.
Make LIDD Your Trusted Salesforce Partner
Expert
Partner
With over twenty years of combined expertise and over twenty certifications, our team of Salesforce experts has helped numerous organizations realize value from their Salesforce platform.
Extensive Industry
Experience
With deep knowledge across various sectors, we understand the specific challenges and opportunities your business faces. We bring industry-specific expertise to deliver tailored solutions that drive measurable results.
Agile
Approach
We believe in a collaborative partnership with our clients. Our agile approach allows us to adapt to your evolving needs and leverage multidisciplinary resources, ensuring a seamless implementation process and continuous improvement.
Personalized
Approach
We understand that every business is unique. Our experts go beyond the one-size-fits-all approach, tailoring Salesforce solutions to your specific requirements. We work closely with you to ensure the platform aligns with your business processes and goals.
Product Strengths
Sales Cloud
All-in-one sales tool and CRM that empowers businesses to easily manage leads, track progress, and automate sales processes.
Mulesoft
An integration platform that allows organizations to connect disparate systems, applications, and data sources to enable seamless communication and data exchange.
Service Cloud
A customer service platform that integrates information sources to enhance productivity, minimize training time, and deliver an exceptional customer experience.
Field Service
Deploy skilled workers to precise locations equipped with essential tools and data, maximizing operational efficiency, frontline team productivity, and exceptional doorstep service for valued customers.
Commerce Cloud
Creates seamless e-commerce experiences that inspire and convert connected shoppers using cloud-based tools to accelerate time to market, deliver personalized customer experiences, and drive business growth.
Tableau
Use Tableau to merge Salesforce and your business data, gaining enhanced visibility and understanding of your customers. Empower your teams with personalized, up-to-date, and secure data perspectives.
CPQ
Salesforce CPQ software simplifies pricing, enabling rapid generation of estimates, proposals, quotes, and orders, while providing efficient control over discounts and processes and seamless integration with product catalogs.
Customer 360
The ‘Customer 360’ includes Salesforce’s Sales Cloud, Service Cloud, Marketing Cloud, and Analytics Cloud offers businesses a comprehensive suite of software tools to effectively manage customer relationships, sales, customer service, marketing, and data analytics.
Account Engagement (Pardot)
A marketing automation platform that drives pipeline growth and generates high-quality leads by empowering marketing and sales teams to create, automate, and manage impactful online campaigns.
Latest insights
Blog
Building Efficient Supply Chains: A Customer Success Story with Salesforce
Can a supply chain be efficient & responsive? The answer to this is yes. Discover how LIDD designed a Salesforce-integrated solution that transformed the order entry process for a foodservice distributor, enabling the company to be both responsive and efficient when it came to supply chain management.
Blog
Streamlining Order Processing in Food Distribution with Salesforce
Learn how Salesforce goes beyond sales and service support to transform your foodservice distribution operations. Unlock the full potential of your business with real-time data insights and seamless order processing. Visit LIDD for more information.
Blog
LIDD Consultants Inc. Announces New Location in Seoul, South Korea
Though it has existed for at least twenty years by now, e-commerce continues to force innovation in the way manufacturers, wholesalers and retailers operate.
News
LIDD Launches NetSuite Practice to Help Businesses Optimize Supply Chains
LIDD expands its services with a dedicated NetSuite practice. Leverage NetSuite's cloud ERP for improved efficiency in food manufacturing, distribution, and e-commerce.
Blog
Institute a Sales & Operations Planning Process from the Start
Though it has existed for at least twenty years by now, e-commerce continues to force innovation in the way manufacturers, wholesalers and retailers operate.
Blog
Integrating eCommerce Distribution: Increase Departmental Collaboration
Shifting to e-commerce requires seamless communication between departments. Discover how to align sales, marketing, operations, and customer service for optimal performance. Learn how to avoid common pitfalls and ensure a smooth transition to e-commerce.