Salesforce

Rely on LIDD, a leading Salesforce partner, to
revolutionize your customer experience with supply
chain-driven solutions.

Talk to an Expert

Take your customer experience to the next level with LIDD’s Salesforce expertise and advisory.

At LIDD, we go beyond the traditional approach to Salesforce implementation, integration, and optimization. With our years of consulting experience and in-depth understanding of Salesforce,  our team of seasoned experts combine deep Salesforce knowledge with supply chain expertise to help you maximize the potential of your people, processes and technologies, driving transformative business growth.

We design, deploy, integrate, and support Salesforce applications.

Salesforce Architecture

We analyze your business requirements to deliver a tailored Salesforce solution that integrates with your existing business processes, ensuring a smooth and efficient Salesforce deployment.

End-to-End Integration

We seamlessly and securely connect Salesforce with your existing systems and third-party applications to streamline data flow and improve cross-functional visibility.

Platform Customization

We can design and customize your  platform’s functionality, workflows, and user interface, providing a personalized experience that enhances efficiency and user adoption.

Data Migration

Moving your data to Salesforce? Trust our  team to handle the migration process efficiently and securely. We ensure data accuracy and integrity, minimizing disruptions to your business operations.

Tailored Training

Our Salesforce training, covers everything from basic navigation to advanced functionalities. We focus on training super users during the configuration phase, encouraging a sense of ownership and active investment in your solution.

Ongoing Support

We provide ongoing support and maintenance to ensure your Salesforce solution continues to operate at peak performance and grow with your business.

Assessment & Roadmaps

Our objective, requirement-driven assessment process directly addresses your organization’s most significant challenges, providing a clear blueprint to ROI. We ensure your Salesforce solution incorporates best practices, with multi-phase scopes to prioritize investments, address pain points, and align performance management effectively.

Project Management

With a strong emphasis on relationship management and sales acumen, our project management services are responsible for the successful implementation and management of your CRM solutions.

Gain a
Competitive Edge.

With deep expertise in supply chain dynamics, we specialize in driving customer experience (CX) transformation by aligning Salesforce solutions with your operations, accelerating innovation and driving business growth.

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Make LIDD Your Trusted Salesforce Partner

Expert
Partner

With over twenty years of combined expertise and over twenty certifications, our team of Salesforce experts has helped numerous organizations realize value from their Salesforce platform.

Extensive Industry
Experience

With deep knowledge across various sectors, we understand the specific challenges and opportunities your business faces. We bring industry-specific expertise to deliver tailored solutions that drive measurable results.

Agile
Approach

We believe in a collaborative partnership with our clients. Our agile approach allows us to adapt to your evolving needs and leverage multidisciplinary resources, ensuring a seamless implementation process and continuous improvement.

Personalized
Approach

We understand that every business is unique. Our experts go beyond the one-size-fits-all approach, tailoring Salesforce solutions to your specific requirements. We work closely with you to ensure the platform aligns with your business processes and goals.

Product Strengths

Sales Cloud

All-in-one sales tool and CRM that empowers businesses to easily manage leads, track progress, and automate sales processes.

Mulesoft

An integration platform that allows organizations to connect disparate systems, applications, and data sources to enable seamless communication and data exchange.

Service Cloud

A customer service platform that integrates information sources to enhance productivity, minimize training time, and deliver an exceptional customer experience.

Field Service

Deploy skilled workers to precise locations equipped with essential tools and data, maximizing operational efficiency, frontline team productivity, and exceptional doorstep service for valued customers.

Commerce Cloud

Creates seamless e-commerce experiences that inspire and convert connected shoppers using cloud-based tools to accelerate time to market, deliver personalized customer experiences, and drive business growth.

Tableau

Use Tableau to merge Salesforce and your business data, gaining enhanced visibility and understanding of your customers. Empower your teams with personalized, up-to-date, and secure data perspectives.

CPQ

Salesforce CPQ software simplifies pricing, enabling rapid generation of estimates, proposals, quotes, and orders, while providing efficient control over discounts and processes and seamless integration with product catalogs.

Customer 360

The ‘Customer 360’ includes Salesforce’s Sales Cloud, Service Cloud, Marketing Cloud, and Analytics Cloud offers  businesses a comprehensive suite of software tools to effectively manage customer relationships, sales, customer service, marketing, and data analytics.

Account Engagement (Pardot)

A marketing automation platform that drives pipeline growth and generates high-quality leads by empowering marketing and sales teams to create, automate, and manage impactful online campaigns.

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Let’s build world-class infrastructure together.

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