Where do you begin? With a realistic, forward-thinking partner. Elevate performance and outpace your peers by executing against the digital roadmap that’s right for you.
– Jean-Martin Roux Senior Partner
Our industry expertise sets us apart. We’re specialized in consumer products, distribution, retail, and manufacturing. We don’t advise insurance agents or sports teams because we don’t live and breathe their businesses. We’re experts in your operations and we know the universe of systems to support them.
Our consultants dig deep into your operating data, growth forecasts, and operations. Then, we guide your cross-functional teams through deep-dive workshops to map out each key business process. Our team includes the operators and experts who know your processes and the systems experts to design your architecture.
Our roadmaps are real plans ready for action. They’re not descriptions of some fantastical ideal state that you’ll never achieve. Our work product is a detailed systems architecture that you can afford, that your employees can understand and operate, and that will scale harmoniously as you grow. Real timelines, real budgets, and real recommendations about trade-offs and risks.
Once you trust us, you won’t want to lose us. Our technology teams can implement many of the key systems you’ll consider, including NetSuite, Microsoft Dynamics, and supply chain execution software like warehouse management systems (WMS). We’re a software services partner you can rely on for the long term. We’re ready when its right for your business, not when its right for us.
Supply chain transformation has become a survival tactic for businesses in response to rapid shifts in the fundamentals of consumer demand. LIDD’s digital transformation roadmaps put you in control, so you can drive disruption, not react to it. Empower your employees to make better decisions, and gain the flexibility to grow wherever opportunities take you.
Our team of engineers, data scientists, and consultants work with you to holistically transform your systems and your supply chain. LIDD experts consider your digital systems, your physical infrastructure, and your processes.
Know what’s necessary now and what can wait. Gain long-term confidence in your digital systems.
LIDD ensures you make capital-conscious decisions at every stage of your digital transformation. Our roadmaps quantify and justify right-sized investments in systems, software, and applications to best align with your financial priorities.
Roadmap consulting and implementation is driven by data science and informed by our deep supply chain and industry expertise. At the core of our approach is our thorough pursuit of insight from every corner of our clients’ data.
We transfer knowledge to you and empower your business as part of all our projects. LIDD’s analysts and engineers make it easy for stakeholders to understand and evaluate their options when investing in short-term performance optimization and sustainable long-term transformation.
To remain competitive, operators must adapt to the speed of innovation. Whether you’re a retail company implementing a direct-to-consumer channel, or a food and beverage manufacturer that’s outgrown your legacy system, our roadmaps highlight opportunities to leverage solutions that align with your financial capacity and long-term vision.
Disjointed systems and tribal knowledge greatly hinder your ability to collaborate and work efficiently. LIDD’s roadmaps bridge the communication gap by bringing your unique vision, in-house resources and talents together harmoniously.
Digital road-mapping requires dynamic project management to maintain momentum and respond to digital disruption in real-time. Our team of industry experts set aggressive targets to deliver solutions quickly, at maximum ROI. Long after implementation, we monitor thresholds, industry benchmarks, and triggers for continuous iteration.
Digital transformation is driven by culture. Our experts make transition easy with training, change management, and ongoing support.
Our client is one of Korea’s largest food retailers operating convenience and grocery store formats as well as a network of distribution centers to support online retail.
A Toronto based organic grocer operating four grocery stores and a distribution centre.
An American food manufacturer was struggling to scale its business because of unintegrated technologies.
Business is booming and the warehouse is bustling with activity. For some reason, however, productivity levels are well short of targets.
A large convenience store retailer serving locations across the Northeast from a 400,000 sq.ft. DC on the outskirts of Boston asked LIDD to lead the implementation of the warehouse management system.
LIDD’s Digital Transformation Roadmap gives organizations a clear, phased plan for modernizing the systems that run their supply chain. We begin by understanding how your current processes work, where data breaks down, and which tools are holding you back. From there, our consultants define what to upgrade, what to keep, and how to sequence each step to reduce operational risk.
The roadmap typically includes system requirements, future-state process maps, integration plans, and a realistic implementation timeline and budget. It’s designed so that technology supports your overall supply chain objectives, not the other way around. Many clients pair this work with broader supply chain technology initiatives or with upstream network and facility changes through our distribution center design and distribution network services.
We focus on what your business is trying to achieve before recommending any system changes. Our team works with stakeholders across operations, finance, IT, and the executive team to translate strategic objectives including cost reduction, service improvement, enabling growth —into technology and process requirements.
Our Digital Transformation Roadmap is a discovery-driven and collaborative process designed to align technology modernization with your business’s human and operational realities. This ensures the roadmap is grounded in ROI, not trends. LIDD ensures any system or architecture change budgets are clear, and works with you to ground the recommendation in ROI. When needed, we connect system design to broader operational strategies through our supply chain strategy consulting work or integrate the roadmap with automation investments supported by our logistics automation practice.
LIDD works with a wide ecosystem of supply chain systems, from ERP and WMS to demand planning, E-Commerce, and CRM platforms. Our teams are certified implementers of Microsoft Dynamics 365 Business Central, Oracle NetSuite and Kinaxis Maestro. Additionally, we regularly deploy warehouse management solutions such as Generix Solochain.
Beyond software, we integrate these systems with automation and facility design work, ensuring technology supports how goods actually move in your network. Our Digital Transformation Team works closely with our engineers across areas such as supply chain technology and distribution center design to create unified, end-to-end solutions.
Successful transformation depends on people, not just systems. LIDD embeds change management into every phase of the roadmap, ensuring your team is ready for new processes and tools before they go live. This includes assessing change impacts, stakeholder alignment, process documentation, and clear communication around who does what in the future state.
We focus on giving teams confidence, not just instructions, so you are ready to embark on a company wide transformational change. LIDD focuses on actionable plans that are referenceable material for your team in the subsequent implementation, so they are ready and prepared to embark on a transformational journey with actionable steps. When a transformation includes automation, we coordinate with our logistics automation teams to ensure operational changes are rolled out smoothly across sites.
Clients can expect clearer visibility across their supply chain, more accurate inventory, faster decision-making, and systems that scale with growth. Many organizations see reduced manual work, stronger planning accuracy, fewer errors, and improved service levels.
Our approach pairs technology improvements with operational design, so results are measurable—not theoretical. Past projects have helped clients improve inventory accuracy, cut logistics costs, and unlock new sales or fulfillment channels. You can explore these outcomes through our collection of success stories or learn more about our broader supply chain technology expertise.
We take a holistic approach to integration, mapping how data and materials move through your organization today, and how they should in the future. Our engineers, developers, and supply chain specialists design interfaces, workflows, and validation rules that ensure new systems work seamlessly with your current physical and digital infrastructure..
This often involves coordinating ERP-WMS integrations, automation exchanges, and facility-level process changes. When transformation includes significant operational shifts, we collaborate closely with our supply chain technology and strategy consulting teams to align technology with layout, labor, and throughput requirements. The result is an end-to-end solution that functions reliably on day one—and scales with your business.
